Help avianca

Find here, the most consulted topics and recommended articles.

Main categories

Other categories

avianca experience

Learn about our seats, onboard meals, partnerships and more.
Purchase support

Find information about invoicing, purchases, and compensation.
Special assistance

Learn how to request special assistance and how to fly with medical equipment.
Flying with kids

Review the requirements for flying while pregnant, with children or babies.
Pets on board

Learn about the documents and requirements to fly with your pet in the cabin or hold.
Changes and refunds

Get information about flight changes and refunds.